General terms and conditions
The products offered on www.brisesauvage.com are those available on the website at the time the user views them, subject to availability.
Shipping:
Delivery times and shipping costs vary depending on the destination country.
. BELGIUM: starting at €5.00
. LUXEMBOURG / NETHERLANDS: starting at €6.00
. GERMANY: starting at €6.50
. FRANCE: starting at €7.00
Delivery is available:
To a pickup point via Mondial Relay
To your home
All products are delivered to the address you provide when placing your online order, in accordance with the terms specified therein. All information you provide when placing your order is binding. We cannot be held liable for the consequences of providing incorrect information.
If the package cannot be delivered, you are responsible, and you will be charged for the cost of a new delivery. Packages to be picked up at a pickup point will remain available for 8 days. After this period, the packages will be returned to the sender. You are responsible, and you will be charged for the cost of a new shipment.
If a package arrives open or damaged, you must refuse delivery; otherwise, you will be held responsible for any missing or damaged items. The package will be returned to the store, and the issue will be handled directly with the delivery company.
*We cannot be held responsible for any strikes or other cases of force majeure on the part of the carrier.
When you choose click-and-collect delivery, the package must be picked up at the store located at 639 Chaussée de Bruxelles, 6210 Les Bons Villers. The preparation time is 24 to 48 hours, except during peak periods (sales, Customer Week, end-of-year holidays, etc.).
Packages will remain available for 2 weeks. After this period, the items and the payment amount will be considered lost.
Returns:
You have 15 days to cancel your order without having to provide a reason.
The 15-day cancellation period begins on the day the order is available for pickup.
You are responsible for the return shipping costs. You must therefore choose a carrier of your choice to return the items, along with the invoice, to the following address: Chaussée de Bruxelles 639 - 6210 Les Bons Villers (Belgium).
Items must be returned in new condition and with their tags attached.
We are not obligated to accept an item that has been worn, washed, scented, damaged, or is missing its tag.
We therefore recommend that you carefully inspect the items upon delivery before removing their tags or discarding the original packaging.
Social Media:
Below are the only official links to our various social media accounts:
. Instagram: Brise Sauvage (@brise_sauvage.be) • Instagram photos and videos
. Facebook: Brise Sauvage | Facebook
. TikTok: Brise Sauvage (@brise.sauvage) | TikTok
If you receive a request for information or any message from another account, do not respond under any circumstances. If, unfortunately, you do respond or send your personal information to a fake account, Brise Sauvage is in no way responsible and will not be liable for any loss.
What can you do?
First, “report” the account or page for fraud or scams.
Also, please note that the Belgian government has set up a website that allows you to file an official report with the Computer Crime Unit. The relevant authorities will review your report and may launch an investigation.